When upgrading to an unlimited license, it should be taken into account when the institution has previously paid for multiple 1 or 3 user licenses.

In these cases the institution should be invoiced for the difference between the total spend to date on licenses for that title, rather than the current model of the difference between the unlimited user license and the cost of a single 1 or 3 user license.

Waited to purchase an eBook until July 1 so funds would fall within the new FY. However, we did not know that there was a current promo on the pricing that ended June 30th. Today I logged in to LibCentral to purchase the eBook and the price was double. Add a note when there is a promo and when the promo expires. If I would have known this, I would have purchased the eBook back in June.

Since some resellers are obliged to print out invoices for the accounting departement, it would be great if the invoices could be reduced to as few pages as possible. This would save tons of paper and therefore help save the planet :)

Recently our finance department paid a proforma invoice - I had to chase Proquest as the payment wasn't showing in our deposit account for nearly 3 weeks? This also happened with the previous deposit invoice. Can the process be made more seamless from your side so that deposit payments made into deposit accounts show immediately?

When choosing to upgrade via LibCentral, and if you already have more than one user model (e.g. a 1U and a 3U), we need to be able to select which model to upgrade. i.e. Be able to chose if you upgrade the 3U or the 1U depending on your needs. Currently you can only upgrade the lowest access model. if an unlimited becomes available, you must first upgrade the 1U instead of being able to upgrade your 3U (and therefore pay a smaller upgrade price).

A service that would be great to support select titles in peak periods, if you could offer a 'peak period' unlimited access license for a short period 1-2 weeks. If we are experiencing a sharp peak if we could quickly activate a purchase to expand temporary unlimited access to our students, we could assist elevate the access issues they have during crucial, stressful times in their studies.

EDI ordering and invoicing is a key workflow process and making this possible via EBook Central would improve workflows and processes hugely.

Please create an option to pay for each ebook purchase with a credit card, rather than being invoiced. This would greatly improve the efficiency of our workflow and likely increase our utilization of the ProQuest eBook Central platform in our library. Thank you!

We require the ability to upgrade to the preferred access model via Cart in LibCentral.

ebook statements should be enhanced to indicate trigger stage (e.g. 1st trigger, 2nd trigger, purchase). Otherwise it requires manual reconciliation which is very time consuming. As well, there should be a mechanism to keep track of triggers even when a title changes price. Otherwise, customers exceed their preferred purchase settings with excessive loans.